Customer Connect: Text Marketing and Loyalty for Small Businesses
Customer Connect is Wholesale Payments' add-on for repeat business: loyalty rewards, text offers and review requests that run on their own.
Why text
Text messages see open rates around 98%, far above email. A one-tap offer on a slow Tuesday or a snowed-in January afternoon brings people in the same day.
Three ways to grow the list
- In-store kiosk. Customers tap in their number at the counter and get a reward by text. A cellular kiosk works without Wi-Fi.
- Mobile web sign-up. QR codes on receipts, table tents and signs, with no app download.
- Website forms that turn site visitors into subscribers.
Automations that run themselves
"We miss you" win-backs, birthday and anniversary offers, review requests and social follow prompts.
More reviews, done right
Customer Connect texts customers after a visit and invites them to rate the experience, which builds a steady flow of Google and Yelp reviews. Ask every customer the same way: Google's review policies discourage asking only happy customers for reviews, and the FTC has rules on reviews too, so send the invitation to everyone.
Pricing
Monthly plans based on message credits (SMS is 1 credit, MMS is 3).
Frequently asked questions
How much does Customer Connect cost?
Plans are billed monthly based on message credits. Pricing depends on the plan.
Do customers need to download an app?
No. Customers sign up through a kiosk, a QR code mobile web page or a website form.
Questions about your own setup? Text Tyler.
General information only, not legal, tax or financial advice. Card network rules and state laws change, so confirm current rules before you change your pricing.
